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Delivery

Deliveries to Northern Ireland, Isle of Man, Scottish Islands and other areas outside of the Great British mainland may be subject to a delivery surcharge. Please contact us by telephone on 0800 170 1995 or email info@stationerybase.co.uk for details.

Our delivery service is a one man service so customer help may be required. To arrange a two man delivery and/or on–site install please call our sales team on 0800 170 1995. For full details of our delivery service please see below.

All goods in stock are dispatched for next business day delivery (Monday to Friday), providing the order is received and payment authorised before 4.30pm Monday to Friday. Delivery of the Goods shall be made to the address given on the order and you should make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. Deliveries can be made up to 6pm.

All deliveries must be signed for and you should keep your receipt. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

After delivery you are responsible for protecting the goods against loss or damage. You should inspect the goods before signing and accepting delivery of them and report any damage from shipping to the courier and us immediately but no longer than 3 days. You should ensure you sign for the correct number of parcels delivered. If any items are missing or the wrong items have been shipped you must inform us within 5 days of the delivery date.

Order Placed
Delivery Date
Monday before 4:30pm
Tuesday
Tuesday before 4:30pm
Wednesday
Wednesday before 4:30pm
Thursday
Thursday before 4:30pm
Friday
Friday before 4:30pm
Monday
Saturday
Tuesday
Sunday
Tuesday

For deliveries to other areas including Isle of Wight, Scottish Islands, Channel Islands and Southern Ireland please allow to 2 to 3 days for delivery.

Destination
Price
UK Mainland (Under £49.99)
£4.99
UK Mainland (Over £50)
Free
Northern Ireland & Isle of Wight
£10
Jersey & Guernsey
£20

We offer the following timed deliveries:

Timed Delivery
Price
Pre 12 Noon
£15
Pre 10:30 am
£25

All prices are exclusive of VAT

Returns

Goods are not sold on a trial basis. All returns must be authorised by our customer service department and a Returns number obtained. Goods returned without a Returns number will be rejected. We will not accept the return of opened hardware, software packages or open consumables such as toner cartridges, ink cartridges and paper.

Unwanted goods

We will only accept the return of non–faulty goods within 7 days of you receiving them, the goods must be in an original, unused and resalable condition, with the manufacturers packaging and boxes un damaged or defaced. If any goods are returned not in the above condition we will return the goods to yourselves and the cost of re–delivery charged to yourselves. We reserve the right to charge a 20% handling charge should the goods not be in a resalable condition. It is your responsibility to ensure the safe return of the goods to ourselves, once the goods have been received and their condition checked we will refund the cost of the goods using the card details from the original transaction minus our original carriage costs.

Faulty goods

We will only accept the return of faulty goods within 14 days of you receiving them, we reserve the right to refer you to the products manufacturer to confirm whether goods are faulty. We require a manufactures call number in order to authorise the return of faulty goods. Once an item has been confirmed as faulty by the manufacturer we will arrange for the collection of the goods. Items returned that are found to be fully working will be returned to yourselves and cost of re-delivery charged to yourselves. We reserve the right to charge a 20% handling fee should the goods not be in full working order.